Support
How can we help?
Answers to the questions we hear most. Can't find what you're looking for? Reach out — we read every email.
Is GravityGate available to buy yet?
Not yet. We're deep in development and testing on real trails. Join the waitlist and you'll be first to know when pre-orders open — plus early-bird pricing.
Do I need cell signal or Wi-Fi on the trail?
No. The sensor times your run independently of any network. Results sync to the app the next time you're back in range of your phone.
Do I have to hold my phone while riding?
No. Your phone can stay in your pack. The sensor handles timing on its own; the app is just where your results show up afterwards.
How does async racing work?
You don't need to meet up. Set a time on a trail today, and a friend can try to beat it whenever they ride it next — this week, next month, doesn't matter.
What disciplines does it work for?
Enduro, downhill, and mountain bike trail riding — anywhere you're racing a stretch of dirt against the clock, with or without a chairlift.
Still stuck?
Send us a note and we'll get back to you personally. hello@gravitygate.app